Refund policy

At Swag Me, we strive to ensure you love your purchase! However, we understand that sometimes things don't go as planned. Please review our return policy below:

1. Damaged or Defective Items

If your item arrives damaged, defective, or with a misprint, we will gladly replace or refund the product. Please contact us within 30 days of receiving your order with a photo of the issue.

2. Wrong Size or Item

If you receive an incorrect item or size due to an error on our part, we will offer a free replacement or refund. Please contact us within 30 days of receiving your order.

3. Exchanges

As each item is made to order, we do not offer exchanges for size, color, or change of mind. Please carefully review the sizing chart and product details before placing your order.

4. Buyer’s Remorse

Unfortunately, we do not accept returns or offer refunds for buyer’s remorse. If you have any questions about our products before purchasing, feel free to reach out to us!

5. Returns Process

If your return qualifies based on the criteria above, please contact our customer service team at contact@swagme.com.au with your order number and photos (if applicable). We will guide you through the process.