Frequently asked questions
How long will it take to receive my order?
Delivery usually takes 6–24 business days, depending on the product. Since every item is made just for you after you place your order, it can take a little extra time—but this approach helps us avoid overproduction and reduce waste. We appreciate your thoughtful purchase!
How to track my order?
An email with a tracking number will be sent to you once shipped.
Do you ship internationally?
We currently ship to: Argentina, Austria, Belgium, Brazil, Canada, China, Czech Republic, Denmark, Egypt, Finland, France, Germany, Hong Kong, India, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States, Uruguay, Vietnam.
Please note that international transaction fees may apply when making a purchase.
I never got my order, what to do?
Didn’t get your order? No stress! Check your tracking link first (it’s in your confirmation email). If it looks delivered but you can’t find it, give your local post office or even a neighbour a quick check. Still no luck? Shoot us a message at contact@swagme.com.au and we’ll sort it out.
What is your return policy?
We want you to love your order! If something arrives damaged, misprinted, or not quite right, let us know within 14 days and we’ll sort out a replacement or refund. Since everything’s made-to-order, we can’t accept returns for change of mind, so please double-check your size and details before ordering.
You can check our return/refund policy here.
Can I exchange an item?
We don’t offer exchanges since everything’s made to order, but if your item arrives damaged or misprinted, we’ll replace it at no cost to you.
Can I change or cancel my order?
You can! Just let us know within two days of placing your order, before it goes into production. After that, we can’t make changes.
Do you offer discounts or promo codes?
From time to time we run sales or promos — the best way to stay in the loop is to sign up for our newsletter.